Refund & Return Policy

1. Returns

Since our products are food items, we do not accept returns once delivered.

The only exception is if your product arrives damaged in transit.

2. Reporting Damage

Report the damage within first 12 hours of delivery at help@sukoon.coffee or WhatsApp only no - +91 9071083640

Share a clear, uncut unboxing video showing the sealed package, the order ID, and the damaged product.

Claims without an unboxing video will not be accepted.

3. Resolution

Every claim is reviewed before approval.

Once we verify your claim and approve it , we'll initiate refund minus the shipping cost for the damaged product.

Refunds for prepaid orders are processed to the original payment method within 7-10 business days.

If your claim is rejected, no refund will be issued. Claims are rejected when the video is missing, the report comes in late, or the damage isn't visible.

4. Lost Orders

If your order shows as delivered but you haven't received it, contact us within 24 hours.

We'll investigate with the courier, which can take up to 10-12 days. If the order is confirmed lost or has come back to us, we'll initiate a refund within 3-5 business days.

5. Refund Not Received

If we've processed your refund and it hasn't reached you within the stated time, please check with your bank first.

If your bank has no record of it, write to us and we'll try to sort it out.

6. Policy Misuse

We may refuse claims in cases of repeated or suspicious return requests.

7. Storage

Store in a cool, dry place. Always use a dry spoon and close the jar tightly after use.

Damage caused by improper storage after delivery is not covered.

Have a question ??? Ask right away

Email - basekcupenterprises@gmail.com

Mktd by : SOMANI CONSUMER BRANDS PVT LIMITED
2nd Floor Aspire Coworks, #17 7th Main Road, II stage, Indiranagar,Bengaluru
Bengaluru Urban, Karnataka-560038, India

FSSAI - 11226333000689

Manufactured by : PORTIM CONSUMER PRODUCT PVT. LTD, Surat, Gujarat - 394185
FSSAI - 10722998000098